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At Pta Nhi Hi (ptanhi.com), we strive to ensure customer satisfaction. Please read our Refund & Return Policy carefully before making a purchase.
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✔️ Physical Products: Customers can request a refund or return within 3 days of receiving the product.
✔️ Digital Products: No refunds or returns will be accepted for digital products once purchased.
✔️ Damaged or Defective Items: If you receive a damaged or defective product, you must provide clear images as proof.
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✔️ Customers must submit a refund/return request within 3 days of delivery.
✔️ To request a refund/return, contact us at userptanhi@gmail.com with the order ID and reason.
✔️ Once approved, refunds will be processed within 5-7 business days to the original payment method.
✔️ Return shipping costs will be the customer's responsibility unless the product was damaged or incorrect.
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❌ Digital products (software, e-books, courses, etc.) are not eligible for refunds or returns.
❌ Products without original packaging or missing parts will not be accepted.
❌ Refunds will not be issued for incorrect addresses provided by the customer.
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✔️ Orders can be canceled within 12 hours of placement if they have not been shipped.
✔️ Once an order is shipped, it cannot be canceled.
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For refund or return requests, contact us at:
📧 Email: userptanhi@gmail.com
🌐 Website: ptanhi.com
📍 Address: India
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By purchasing from Pta Nhi Hi, you agree to this Refund & Return Poli
cy. If you do not agree, please do not make a purchase.
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